Warranty Statement

Exclusive Warranty for Your Timepiece

Thank you for choosing EMD Watches, where craftsmanship meets timeless elegance. Your timepiece is more than a watch—it's a testament to unparalleled precision, luxury, and enduring quality. To ensure your complete satisfaction and peace of mind, your EMD watch is backed by our comprehensive warranty.

Warranty Coverage

Your EMD watch is warranted for a period of 2 years from the date of purchase, covering any manufacturing defects in material and workmanship under normal use. During this period, we will repair or replace, at our discretion, any defective component free of charge. This warranty reflects our unwavering commitment to excellence and to maintaining the integrity of your timepiece.

What the Warranty Covers

  • Manufacturing defects in the movement, case, dial, or hands.

  • Workmanship issues in the assembly of the watch.

  • Functional issues under normal usage conditions.

What the Warranty Does Not Cover

This warranty does not cover:

  • Damage resulting from accidents, misuse, negligence, or unauthorized repairs.

  • Normal wear and tear, including scratches, discoloration, or aging of materials such as leather straps or gold plating.

  • Water damage due to improper use or handling outside of the watch's stated water resistance capabilities.

  • Theft or loss of the timepiece.

Care and Maintenance Requirements

To ensure your watch remains in peak condition, regular servicing is recommended. Use only EMD Watches authorized service centers for any maintenance or repairs to preserve your warranty coverage.

We recommend avoiding extreme conditions, including shocks, magnetic fields, and prolonged exposure to direct sunlight or moisture.

How to Make a Warranty Claim

If you believe your timepiece qualifies for warranty service:

  1. Contact your nearest EMD Watches boutique or authorized retailer.

  2. Provide proof of purchase and the warranty card received at the time of purchase.

  3. Ship the watch securely, following instructions provided by the service center.

Our certified watchmakers will assess and address your concerns with the same precision and care that went into crafting your timepiece.

Additional Benefits

Every EMD watch is not only a masterpiece of engineering but also a lifelong companion. With this in mind, our warranty extends beyond repairs, offering access to our global service network and personalized support for your horological journey.

A Legacy of Excellence

With EMD Watches, you are investing in more than a watch—you are investing in a legacy. Our warranty is a reflection of our dedication to ensuring your timepiece continues to inspire and captivate, generation after generation.